On August 4, I ordered two dresses from New York & Company.
On August 10, the dresses were delivered. I tried on both dresses and they were too big.
On August 11, I sent the dresses back via USPS (United States Postal System) for a refund.
On August 15, I received an email stating “YOUR RETURN IS BEING PROCESSED! Please allow 1 to 3 business days for your refund to be credited to your original payment method.”
It is nearly three months later and I have not received a refund.
I have exchanged emails with New York & Company’s customer service. They say they have not received my return. I say, why did they email me that my return is being processed if they did not receive my return?
I am at a loss of what to do next, but I do know that I will never order anything from New York & Company again and I will never again show their wares in the Femulate Her slot.
Great revenge post - There are lots of other on-line stores. Many using an instant return service.
ReplyDeleteTry going to the V.P. of customer Service then send an email to the Company President. Also go to the top for satisfication.
ReplyDeleteSorry this happened to you Stana. Do you have confirmation via tracking that the USPS delivered the return package to them? You may also have some recourse with your credit card company.
ReplyDeleteIn whatever state the items were returned, consider writing to the Attorney General's office in that state and cc the company, Attn.: General Counsel's Office. If a lawyer at the company reads your letter, more than likely the company will process the refund before an official investigation is started.
ReplyDelete